Frequently Asked Questions


I forgot my password

Simply click Forgot your password from the login screen


I didn't receive the confirmation email

Certain email providers may mark the email as spam. Check your Junk and Spam folders as the email will most likely be sitting here.


I am having issues signing up

Please email learning@detectorinspector.com.au with your details and the issue you are receiving.


I am receiving the error Registration is not allowed for emails of this domain

We whitelist agency domains to allow self-enrol. If you are using a personal email this will not work. If you think your agency domain should be whitelisted, please reach out to learning@detectorinspector.com.au


How long do I have to complete the course?

Once you enrol your user will be active for 2 weeks. This will give you enough time to complete the course and then open up slots for other users to join.


What happens after I have completed the course?

Once you have completed both courses the user account will be deactivated after 48 hours. This is to allow other users to sign up and complete the courses.